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Shipping + Return

NON-PRESCRIPTION

Canada: FREE SHIPPING on orders over $70CAD. Canada Post Expedited Parcel 2-8 business days with tracking. 

USA: FREE SHIPPING on orders over $55USD. USPS First Class Package 4-6 business days with tracking.

UK: FREE SHIPPING on orders over $60GBP. Canda Post Small Pack International Air 6-12 business days. According to new Brexit-regulations, import VAT charges are only covered in the price for products worth up to £135 (not including shipping). For any orders above this value we therefore recommend that you make multiple orders to avoid customs fees. 

Rest of the World: Rate based on Canada Post Small International Air 6-12 business days for most destination. Rate set by courier service provider.

PRESCRIPTION (FREE SHIPPING to CANADA, USA & UK)

Canada: Lens processing up to 18 business days plus shipping time above. Typically arrive within 4 weeks from day of order.

USA: Lens processing up to 18 business days plus shipping time above. Typically arrive within 4-5 weeks from day of order.

UK: Lens processing up to 18 business days plus shipping time above. Typically arrive within 4-5 weeks from day of order. 

WARRANTY & RETURNS

Non-prescription 

We offer 30-day returns no matter the reason, we only ask you to cover the cost of the return label, and ensure the product is in excellent re-sellable condition.

If the product is delivered with obvious manufacturing defect and/or does not live up to description or marketing claims. Please email us (at: peter@iwearhysepcs.com), we would love the opportunity to make it right.

General parts warranty: if the frame is broken within 3-months of purchase date, we will provide free replacement. If the frame is broken after 3-months but less than 1 year of purchase date, we will provide free replacement frame but ask you to cover the cost of fulfillment and shipping service.

Prescription

Lifetime Warranty:

https://www.iwearhyspecs.com/blogs/did-you-know/lifetime-warranty-on-prescription-hyspecs

General parts warranty: if the frame is broken within 3-months of purchase date, we will provide free replacement. If the frame is broken after 3-months but less than 1-year of purchase date, we will provide free replacement frame but ask you to cover the cost of fulfillment and shipping service.

If you are unhappy with your prescription Hyspecs, please tell us the details at peter@iwearhyspecs.com. We will do everything we can to meet your expectations.