Refund policy
To start a return, go to iwearhyspecs.com/pages/returns. It walks you through the steps. This page is the policy behind it.
30-day returns (non-prescription)
Non-prescription orders can be returned within 30 days of delivery for a full refund. Items must be unworn, in re-sellable condition, in their original case and packaging. You cover the return shipping, and there is no restocking fee.
Refunds go to the original payment method within 3-4 business days of the return arriving and passing inspection. Your bank may take another 7-10 days to show it.
Returns from the US must follow the customs steps on the returns page. A package that arrives with brokerage or customs fees owing cannot be accepted and will be returned to the sender.
We do not offer direct exchanges. The fastest route to a different frame or lens is a return for refund and a new order.
Prescription orders are final sale
Every prescription pair is custom edged, coated, and finished for your eyes, so Rx orders cannot be returned or refunded. They are covered instead by our Lifetime Warranty, which includes a one-time full replacement (a lab processing fee applies) plus a 1-year frame warranty. If something is wrong with your prescription pair, start with the prescription path at iwearhyspecs.com/pages/returns and we will work through the options with you.
Prescriptions stronger than ±5.50 sphere or ±5.00 cylinder are reviewed with our lab before production and may carry a $30 high-Rx surcharge, which covers the extra work of mounting thicker safety lenses. We confirm the surcharge with you before your lenses are made, and you may cancel for a full refund at that point. We cannot fill prescriptions beyond ±7.00 sphere.
Damaged, defective, or wrong item
If your order arrives damaged, defective, or not as described, that is on us: we replace it and cover the shipping. Frames with a manufacturing defect are replaced free within 3 months of purchase, and from 3-12 months we replace the frame and you cover shipping and fulfillment. Report it through the damaged-item path on the returns page.
Cancellations
Unfulfilled non-prescription items can be cancelled from your account until they ship. Prescription orders move to our lens lab quickly and are final sale, so contact us right away if you need to change one.
Outside Canada and the US
We cannot offer return shipping internationally at this time. If something is wrong with your order, use the international path on the returns page and we will make it right.
Undeliverable or refused packages
Orders returned to us as undeliverable or refused are refunded in full minus the original shipping charges.
Last updated: September 7, 2026