NON-PRESCRIPTION
Orders general leave out warehouse within 1-2 business days. For Canadian orders, we have a 3-8 business day shipping time depending on the shipping method you select at checkout. You will see an estimated delivery window in checkout for your order.

PRESCRIPTION
Lens processing takes 15–18 business days because each pair is custom edged, coated, and finished to order. As soon as it's ready to ship, we'll email your tracking number.

Once it's on the way, you'll get tracking info via email to follow your new specs right to your doorstep.

We offer free shipping to select countries. Free shipping eligibility requires a subtotal order value above the free shipping threshold, including discounts, and all prescription orders enjoy free shipping.

All orders usually ship within 1-2 business days.

Orders ship from Southern Alberta, Canada.

Occasionally, carriers will prematurely mark a package as delivered and it will show up a few days later. If it has not shown up within a day or two of delivery confirmation, please contact us, so we may sort it out with the carrier.

You’ll receive a tracking link by email once your order ships. Can’t find it or have a delivery issue? Reach out and we’ll track it down for you.

We offer 30-day returns for both Canada and the U.S.—no questions asked. Just make sure the product is in resellable condition and you’re responsible for return shipping.
- Canada: If your frame has a manufacturing defect or breaks within 3 months, we’ll replace it for free. From 3–12 months, we’ll still replace it, but you’ll cover shipping. “Returned to Sender” orders are refunded minus the original shipping cost.
- U.S.: Same 30-day return window, with some shipping guidelines: use USPS only, mark as “Return” with a $0.01 value, and include the correct HS Code (9004.90.00). Returns via UPS, FedEx, or Purolator will be refused.
- International: We can’t accept returns outside Canada or the U.S. right now, but we’re always happy to help—just email us.
Once we receive your return, we’ll process your refund. Please allow up to 7 business days for the credit to appear on your original payment method.

Yep! All Hyspecs eyewear comes with a 1-year warranty covering manufacturing defects, things like hinges, coating flaws, or structural issues. It doesn’t cover damage from accidents. Our prescription Hyspecs come with a lifetime warranty. It covers defects, wear and tear, and even wild mishaps. You get a one-time replacement of the same style, colour, and prescription. A small processing fee applies, and the warranty is per product.

Scratches on lenses from wear and tear over time are normal and not covered. But if there's an obvious manufacturing defect, or if we ship the wrong lenses, please let us know within 30 days and we’ll replace them.

Here's a quick breakdown:
* Icon Series: 146mm wide – best for medium to large fits
* Icon SLIM Series: 135mm wide – tailored for small to medium fits
* Flyers Series: 142mm wide – fits medium to large comfortably

Full Specs for All Frames:
* Overall Width: 143–146mm (5.6 inches)
* Frame Height: 50mm (2 inches)
* Bridge Width: 20mm (0.8 inches)
* Temple Length: 144mm (5.7 inches)

Hyspecs are designed for active use—whether you're climbing ladders, bending low, or moving fast—so they’re built to hug your face. This might feel snug at first but ensures they stay in place when it counts.

No worries—they're adjustable! Run the arms under hot tap water for about 20 seconds, then gently bend the arms near the narrowest part above your ears for a custom fit.

Import duties and taxes may apply upon receipt of international orders. These charges are determined by the customs authority of your country and depend on several factors, such as:
* The country of origin of the product
* Local VAT rates
* Local import policies
You’ll be responsible for paying these fees when contacted by your local authorities or during checkout if a prepay option is available. We recommend checking your country’s import policies if you’re unsure.

We’re work hard to get your order processed FAST so there’s a short window, usually within 15 hours of placing your order to make any changes or cancellations. If you need an update, please email us immediately and we’ll do our best to accommodate the change.
After that window, there's a good chance your specs are already packaged and scanned in with the courier, which means we won’t be able to make changes.For anything post-delivery, check out our Return & Exchange Policy or reach out, we’ve got options.

From our desktop or mobile website or the Shop App, under Checkout there will be a section showing list of items in your cart, use Discount code or gift card box to enter discount or gift card code.

Contact Peter@iwearhyspecs.com with your promo code, and we’ll get you taken care of! 

Send over a screenshot of the promo code to our customer service team via chat or email at peter@iwearhyspecs.com